PRIVACY:
We have created this statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site:

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site. Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers.

We may use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers.

SECURITY:
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

STORE POLICIES:
Your Statutory rights are not affected by any of the following store policies.

Ordering Online
Ordering Online with us is safe and secure! Customers have occasionally raised questions about the security of online payment transactions. At Pack of Cards we take these concerns very seriously and have done everything in our power to ensure total confidentiality and security for all our customers. Our payments are processed by WorldPay who provide a secure transaction processing facility. This facility is approved by the main UK acquiring banks for the collecting and passing of card details across the Internet.

Secure Socket Layer (SSL) Protection is used to encrypt the information, preventing unauthorised access to a customer's credit card details. When proceeding with a transaction, you will see the 'secure server' icon (a padlock) appear on the bar at the bottom of the screen. This indicates that you have entered a secure environment. You may find it reassuring to learn that buying products online is statistically safer than using your credit card at a restaurant or department store! If you are still concerned about making a purchase in this way, please contact us by email and we will arrange an alternative method of payment.

Disclaimer:
Although every effort has been made to provide complete and accurate information, Pack of Cards makes no warranties, express or implied, or representations as to the accuracy of content on this website. Pack of Cards assumes no liability or responsibility for any errors or omissions in the information contained in the website or the operation of the website. Any complaints regarding the products sold on this website should be addressed to the manufacturers of those products.

Return / Refund Policy
If any item is damaged or broken on receipt, we will provide a replacement as soon as we receive the returned item, in its original packaging, together with a covering letter within 14 days of receipt.

If you are in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund, provided that you inform us of your intention within seven days of receipt and return them to us in their original condition and packaging within twenty eight days of receipt. In the interests of hygiene, lingerie must be unworn and unwashed, with all labels intact. Beauty products and vibrators must be in their original packaging with any seals unbroken. Once we have received the returned item in the correct condition, together with a covering letter, we will credit you with the full purchase price or provide a replacement as required. Postage and packing are not refundable.

All returned items should be sent by recorded delivery and addressed to Pack of Cards, 11 Hunting Gate, Hitchin, Hertfordshire SG4 0TJ United Kingdom.

Complaints
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively. Our address is:

Pack of Cards 2nd Floor 145-157 St John Street, London EC1V 4PY. Phone: 0845 310 8404
Fax: 0870 762 3212

TERMS & CONDITIONS OF USE:
Your Statutory rights are not affected by any of the following terms and conditions.

Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Terms & conditions of use
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

Limitation Of Liability And Warranty
NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks
All trademarks appearing on the service are trademarks of their respective owners.